Meet the Team

We recognize that all our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice.

We are pleased to welcome you and your family, and we look forward to working with you.

 

Natalie

Treatment Coordinator

I have the pleasure of helping people start their journey to achieving a healthy and happy smile. I really like meeting new people and welcoming them into our practice family. Our team works hard to ensure each and every patient has an amazing experience in their orthodontic journey. They provide the best care in a warm and happy environment. Plus, we have the best dance moves!

I have an amazing husband and three hilarious children. When I’m not helping people with their orthodontic journey, you can find us at Disney!

 

Vickie

Certified Orthodontic Assistant / Observation Coordinator

I assist the doctors with many aspects of patient care. I also discuss treatment options, as well as financial arrangements with patients and parents. I enjoy learning who our patients are and being part of their lives. It’s a pleasure to come to work each day because of our wonderful patients, our doctors, and our staff. We all strive to give our patients the best care we can.

I am married with three children and two cats. When we are not watching our children play football, baseball, and softball, we enjoy camping with our family and friends. For some “me” time, I like to read books and have my nails done in creative designs. Stephen King is my favorite author!

 

Nikki

Scheduling Coordinator

Hailing from 10 years as a surgical veterinary technician, I decided that humans need schedules coordinated too! I love to help answer anyone's questions, and will always try to make your day better. In my free time, I enjoy reading, video games, anything scientific, and of course, all animals great and small.

 

Leslie

Financial Coordinator

I take care of the financial end of our patients’ treatment, and provide top-notch customer service in all areas of administration. Being able to work with such an amazing team is one of the highlights of my job, as is seeing the results of the hard work we do. Our patients’ smiles are the best!

 

 

Nicole

Orthodontic Assistant

I love getting to know patients and seeing how happy they are with their smile at the end of treatment! I help patients during their appointments: offering chairside assistance during procedures as Dr. Ivy and Dr. Kathleen transform our patients’ smiles. Our team is so much fun; we love to sing, dance, and joke around, and it makes the office a great environment!

I live with my husband Chris, son Christopher, and goofy dog Buddy in Middleton. I love hiking, painting, gardening, and spending time with my family and friends. I am also a huge gamer!

 

Faye

Orthodontic Assistant

I’ve spent more than three decades working in the dental and orthodontic fields. In that time, I’ve gotten to meet so many wonderful people and see their lives transformed by an improved smile. Providing excellent patient care is my top priority, and I appreciate that our doctors and staff join me in that mission.

I have a husband, two sons, and three grandchildren with whom I spend a lot of joyful time!

 

Ashley

Orthodontic Assistant

By working alongside Dr. Chan and Dr. Chen during adjustments and regular appointments, I get to build relationships with patients and their families. I love watching patients gain confidence through their evolving smile! This is not just a job to me; I genuinely love what I do and being able to do it with my team!

My husband and I have been married since 2013 and have two beautiful children, Zayden and Vayah. In our free time, we love hosting gatherings and generally just being around friends and family!

 

Betsy

Orthodontic Assistant

I work chairside: helping our doctors during orthodontic procedures. I love being part of improving patients’ smiles and seeing them so happy when they see the results after each treatment. I enjoy being part of a team that puts each patient’s needs at the forefront. We offer incredible care and are passionate about smiles!

My husband and I live in Lowell with our extended family. My hobbies include going on vacations and learning about different cultures.

 

 

 
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